- 780-875-9701
- 1-866-875-FIRE
- lloydadmin@fgslloyd.com
- 6619 63rd St. Close, Lloydminster, AB T9V 3T6
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Delivering Unparalleled Service 24 Hours a day, 365 Days A Year
Offering A Wide Range of Restoration Services
Whatever restoration service you require, our standard protocol is as follows:
- Determine cause, extent, quantum, and special issues related to your insurance claim with policyholder assistance, for presentation to your insurer.
- Complete minimum required emergency stabilization services for possessions and structure as required.
- Generate follow-up reports complete with photographs and estimates for policyholder and adjuster use and await authorization to proceed.
- Develop project schedule for contents and structure and provide solutions to any issues that may arise.
- Photo or videotape the site.
- Pack, tag, take inventory and sort all content items.
- Develop plan for handling of contents and provide policyholder with documentation.
Our Services
Fire & Smoke Restoration
Smoke damage continues to penetrate and attack exposed surfaces, impacting the environment until cleaned with appropriate organic cleaning solutions. Boarding up of unprotected openings prevents unlawful entry and further damage. Once the site is stable and safe, a thorough scope of smoke damage repairs can be generated for approval by all parties, followed by the initiation of restoration. Only experienced fire damage and smoke-damage restoration experts can eradicate any residual smoke odour and return the property to its pristine condition. First General has the network of restoration experts to complete all initial, ongoing, and final stabilization of the property’s ambient indoor air quality levels and the odour content of its materials. We commit to a two-hour response time under normal circumstances and will use sufficient cleaning resources to complete stabilization in the shortest period possible. We provide emergency and catastrophic restoration services 24 hours a day, 7 days a week, 365 days a year.
Water Damage Restoration
Water damage worsens as time passes. The more immediate the response and the quicker that water damage removal and clean-up begins, the less the ultimate damage and the faster you are back to normal. Costly issues can arise within 72 hours if they are not addressed properly. Only certified affiliates can handle water-damage restoration since returning your property to its equilibrium is a fine science that requires the right amount of time and equipment, and monitoring all supported with leading-edge documentation, typically through an independent source. Organic materials are used at the outset to stabilize the environment and minimize any impact to the occupants. First General has the network of restoration experts to complete all initial, ongoing, and final stabilization of the property’s humidity levels and the moisture content of its materials. We commit to a two-hour response time under normal circumstances and use sufficient drying equipment to complete stabilization in the shortest period possible.
Wind Damage Restoration
The greatest effect of wind damage is often related to the peeling of shingles or trees that fall onto structures and cause damage to roofs. Hurricane damage and hail damage introduce additional restoration needs, and if water enters the home as a result of any wind damage, the situation worsens immediately. First General has the network of restoration experts to complete all initial, ongoing, and final stabilization of the property’s building envelope. We commit to a two-hour response time under normal circumstances and will use sufficient resources to complete stabilization in the shortest time possible. We provide emergency and catastrophic restoration services 24 hours, 7 days a week, 365 days a year.
Catastrophic Storm Response
Catastrophic storms are increasing in frequency, creating immense amounts of storm damage. An individual restoration expert in your community does not have the capacity to expand its normal service offering. With affiliate locations across Canada and the United States, First General brings together teams of restoration experts from its affiliate network with additional resources to bear within a day or two. Head Office management orchestrates this coordinated response to assist affected communities as much as possible.
Structural Drying
Our affiliate professionals have the equipment and experience necessary to handle the most challenging of situations. First General Members have the technology and equipment to handle all types of structural drying, regardless of the magnitude of water loss. Prompt action by experienced restorers like First General Services makes a difference when assessing structural damage to property. First General Service technicians concentrate on safely drying, deodorizing and disinfecting the areas flooded or damaged by water. Our “first-in” technology advantage, professional know-how and state-of-the-art equipment enables us to control the amount of damage you might incur.
Vehicle Impact Damage Restoration
Vehicle impact damage to a structure can lead to instability from extreme damage to the property. Access must be restricted to any affected area so a proper evaluation can be conducted by a professional property restoration services expert. First General has the network of restoration experts to complete the initial assessment of the extent of damage and the peril exposed. Subsequently, all ongoing and final stabilization of the property’s structure can be completed under municipal codes and bylaws. We commit to a two-hour response time under normal circumstances and will use sufficient resources to complete stabilization in the shortest period possible.
Vandalism Restoration
The psychological trauma of seeing your home or other property vandalized can be significant. Those memories must be immediately erased. First General has the organic materials and competent restoration experts to complete all initial clean-up services and the ongoing and final restoration of the property’s interior and exterior while ensuring that the clean-up of graffiti is swift. We commit to a two-hour response time under normal circumstances and will use sufficient resources to complete stabilization in the shortest time possible.
Content Claims Inventory Service
In many situations, the loss of sentimental possessions is paramount to its owner. When fire or water damage requires the assessment of contents, First General has access to leading experts in the restoration of personal possessions. We orchestrate the presentation of all relevant documentation for you perusal and claim and assist with value engineering decisions. Damaged contents deteriorate quickly, but immediate attention can reverse their decline and restore them to prime condition. The handling and possible moving of contents to a remote location for more specialized cleaning, or in some cases putting the contents into sealed containers on site, are also normal occurrences resulting from an insurance claim. One major concern is always the ability to properly identify the contents and their condition at the time of loss. First General has the expertise and technology to handle a full contents inventory service with documentation. This inventory process provides a complete photo library of your contents and their condition. This process ensures that all document items are handled properly from the moment they leave your property, to the minute they are returned to you. First General Services provides you with a complete chain of custody whether contents are being repaired, cleaned, or disposed. We provide emergency and catastrophic restoration services 24 hours, 7 days a week, 365 days a year.
Get In Touch
- We provide emergency and catastrophic restoration services, 24 hours a day, 7 days a week, 365 days a year. Call us at 780-875-9701 or toll free 866-875-FIRE if you are in need of assistance with your disaster.